Privacy Policy

Privacy statement

Heng’s Garage is committed to protecting your privacy and personal information every time you deal with us.

Our privacy policy endorses and complies with Commonwealth legislation governing privacy of information by businesses. You can find more information about the Privacy Act (1988) on the Office of the Australian Information Commissioner (OAIC) website

We believe that you have the right to be informed about how we handle your private information so, if on reading this policy, you have any doubts or would like more information, please contact us via the details provided below.

You accept that your use of our services and website include acceptance of this Privacy Policy and our Terms of Use.

Why we collect your personal information?

We aim to collect personal information only if it is relevant and necessary to providing the service you have requested from us.

How do we collect your personal information?

We will only collect personal information from you with your prior knowledge and consent. You can access our website and browse the site without disclosing your personal information. Personal information is generally collected in the following situations:

  • If you contact Heng’s Garage, we may keep a record of that correspondence;
  •  When you book in a job or establish a customer account with us;
  • When you conduct certain types of transactions;
  • When you submit an online web form through our website contact form;
  •  When you submit your email address to our website mailing list.

How do we use your personal information?

We will only use personal information provided by you for the purposes stated below and will not disclose your personal information to a third party, except when it is required to facilitate a service you have requested. We ensure that your personal information will not be disclosed unless law requires it or to investigate suspected unlawful activity. We will only use your information for the following purposes:

  •  to inform you of your booking, mechanic or other relevant customer service information;
  •  to send email newsletters about our updates;
  •  to inform you of new products and services we offer;
  •  to inform you of industry and company developments as they occur.

How do we protect your personal information?

We have implemented security and policy rules and measures to protect the personal information under our control against unauthorised access, improper use, alteration, unlawful or accidental distribution and accidental loss. At Heng’s Garage, we retain the information you provide to us to enable us to verify transactions and customer details and to retain adequate details for legal and accounting purposes. We have the following security measures in place to protect your information:

  • Personal information is held on secure servers in controlled facilities;
  •  Information stored within our computer systems can only be accessed by those entrusted with authority and the network password;
  • Our warehouse are securely locked after hours;
  •  All our computers are password and virus protected;

Website links

Our website may contain links to other websites and those third party web sites may collect personal information about you. We are not responsible for the privacy practices of other businesses or the content of websites that are linked to our website. We encourage users to be aware when they leave the site and to read the privacy statements of any third party sites.

Access to and correction of personal information

We aim to ensure that your personal information is accurate, complete and up to date. To assist us in this, you need to provide true, accurate, current and complete information about yourself when requested. If you believe the information we hold on your account is inaccurate or incomplete please contact us and we will take necessary steps to correct the information. Details of your personal information will be passed on to you only once we are satisfied that the information relates to you. If we refuse to provide you with access then we will provide reasons for such refusal.

Complaints & removal from database

If you would like your email address removed from our marketing database, simply unsubscribe using the unsubscribe link at the bottom of the email we sent you or contact us via the details below. If you have a complaint about our privacy policy or the collection / use of your personal information, please contact us via the details below. We will investigate your complaint and attempt to resolve any breach that may have occurred in accordance with the Commonwealth Privacy legislation. If you are not satisfied with the outcome of this procedure then you may request that an independent person at the OAIC office investigate your complaint.

Website cookies & remarketing code

Heng’s Garage collect information regarding the usage of our website using cookies. You cannot be personally identified from this information. Cookies will track and record the following within Google Analytics:

  • IP Address (identifies your computer on the internet)
  • Date and time of your visit to our site
  • The pages you viewed on our site and any information downloaded

This information will only be used for the purpose of site analysis and improving our web site.

From time to time, we may use ‘Remarketing’ to advertise our services online. Third party advertising vendors such as ‘Google’ offer this service to provide you with relevant and timely advertisements based on websites you have previously visited. If you wish to opt out of customised Google Display Network ads, then please use ‘Google Analytics Opt Out Browser Add On’.

Changes to this statement

This Privacy Policy is not a static document; if we make changes to this Privacy Policy we will publish these changes on this privacy policy page so that our customers are always aware of what information is collected, how it is used and the way in which information may be disclosed. As a result, please remember to refer back to this page regularly to review any amendments.


Contacting us

If you require further information regarding our Privacy Policy, please contact our Privacy Officer on the following details:

• Heng’s Garage Marketing

• 2 Mallee Street

• Cabramatta NSW 2166

• 02 9755 9997